Pickups that fit your day
One agreed pickup time each day, same-day delivery as the norm, and a rush run when something can’t wait for the next one.
Pharmacy, medical and local parcel delivery
Delivered today, signed for at the door.
Pacific Mail & Parcel picks up prescriptions, fridge items, supplies and business parcels and delivers them the same day — every one booked online, tracked by code and closed with a signature.
- Same-day as standard
- 2–8 °C when it needs it
- Proof on every drop
Why Pacific Mail & Parcel
A courier that keeps your records straight.
One place for everything
Requests, status, signatures and your monthly log sheet live in your own portal — no phone tag, no paper chase.
Nothing goes unrecorded
Who handed it over, who carried it and who received it are written down for every delivery, with the time of each step.
Services
What we carry.
Built around pharmacies and clinics, open to any local business — with the same tracking and sign-off on every package.
Prescriptions, same day
Booked by your team before pickup, at the patient’s door the same day — signed for on arrival.
Branch-to-branch transfers
Stock and prescriptions moved between your locations or to a partner pharmacy.
Fridge items & insulin
Insulin, vaccines and biologics kept at 2–8 °C, door to door.
Home-care supplies
Monitors, mobility aids and medical supplies, with the same tracking as a prescription.
Specimens to the lab
Samples collected at your counter and handed to the lab on a schedule you set.
Mail & parcels for local business
Documents, packages and orders picked up from your business and delivered locally.
About us
Built for the questions that come after delivery.
Medication is the delivery where the details matter most, so our service is built around what a pharmacist asks afterwards: did it arrive, when, and who took it?
That same discipline now carries documents and parcels for local businesses. Every package gets a tracking code, a timeline and a named hand-off, whatever is inside.
- Patient details handled under PIPEDA
- Refrigerated deliveries kept at 2–8 °C
- A real person to talk to when plans change
How it works
Six steps, all on the record.
Here is what happens between your counter and the recipient’s door.
- You
Book it
Add the recipient, the address and anything the driver should know in your portal. You get a PMP- tracking code straight away.
- Our dispatch
Plan the route
We put it on a driver’s run for the day — a refrigerated one if it needs to stay cold.
- Driver
Collect
The driver picks it up at your counter at your agreed time, and the person who handed it over is noted.
- On the road
Track
Your team follows it in the portal; the recipient can follow it on our tracking page with the code.
- Recipient
Hand over
We record who received it and capture their signature — or a photo when that’s what you asked for.
- Done
Close it out
The delivery shows as complete in your portal and lands on your monthly log sheet.
Your portal
Book, follow and look it up later.
Your own login on our site replaces the phone calls: requests go straight to our dispatch, and the full history is there whenever someone asks.
- Request a delivery in about a minute, with notes for the driver
- See every delivery’s status, driver and proof in one list
- Download the monthly log sheet for your records or an audit
- Give recipients a PMP- code — our tracking page shows progress, never names or addresses
FAQs
Good questions, straight answers.
Where do you deliver?
It depends on where you’re sending from. Send us your address and we’ll confirm which areas we cover from there and what your pickup time would be.
How do I book a delivery?
Once your account is set up, sign in to your portal, enter the recipient, the address and any notes for the driver, and submit. You get a PMP- tracking code straight away to share with the recipient.
When do you collect, and when is it delivered?
We agree a regular pickup time with you when you join. Anything booked before then is delivered the same day. If something can’t wait for the regular pickup, ask us for a rush run.
Can you keep insulin and other medication cold?
Yes. Mark the delivery as refrigerated when you book it and it goes to a driver equipped to keep it between 2 and 8 °C all the way to the door.
What proof do I get that it arrived?
The name and signature of the person who received it, or a photo when that’s what you asked for, plus the time of every step. It all appears in your portal, and each month’s deliveries can be downloaded as a log sheet for your records or an inspection.
Do you move stock between our branches, or take samples to a lab?
Both. Book a branch transfer like any other delivery and name the receiving location in the notes. Lab runs can be one-off or on a regular schedule — ask us and we’ll price them for your volume.
We’re not a pharmacy. Can we still use you?
Yes. We carry letters, documents and parcels for offices, clinics and shops, with the same tracking code and signed hand-off. Tell us what you send and how often.
Didn’t see yours? Ask us →
Let’s set up your first delivery.
Tell us where you are and what you send. We’ll agree a pickup time, open your portal account and take it from there.